FAQ'S

Frequently Asked Questions

  

RACE QUESTIONS
 

When and where does the race take place?
8:00 a.m., Saturday, September 28, 2019 at Harbor Lake at Lake Baldwin, 4990 New Broad Street, Orlando, FL 32814                            


How long is the course?     
The 5K is 3.1 miles and has two “legs” - each approximately 1.55 miles
The 10K is 6.1 miles and has four “legs” - each approximately 1.55 miles

Information on the legs and menu items for each can be found on the race website under “Race Info”. 


Where should I park?
Free parking is available in (2) public lots located off of Meeting Place near the intersection of Meeting Place and New Broad Street which are about a two block walk from the start/finish line area. Some nearby street parking is also available. We suggest arriving at least 30 minutes prior to race start.  


What if I need help along the way?
Qualified emergency medical professionals will be available to provide assistance at the start/finish and lines and transition areas.   


Can I participate in the event with my dog? What about my baby and stroller?
Sorry, we love our pets and our babies too, but the safety of participants is our main concern. Therefore, we do not allow pets or strollers on the course. 


Will the race be held if it's raining?
The race is a "rain or shine" event. All participants are encouraged to dress appropriately for the weather, such as in a rain coat or hat. Umbrellas can pose a safety hazard to others, so please do not bring them.   


What if I have allergies or dietary preferences? 

It may turn out that certain legs are dairy or gluten or nut free, but we will not have that information in advance of registration. Additionally, each dish is prepared in a working kitchen so cross-contamination is possible – so as you gather your team, place them strategically on race day! 


Do I have to eat or can I skip the food tents? 

Well, yes... and no. We think the food is the best part but we understand everyone has different tastes and restrictions. We do our best to offer a variety of meals/food options on the course, but we simply aren't able to accommodate everyone's preferences. If you really don't want to eat  -- we can’t swap meals or modify the menu but we can offer substitute eaters! You can't skip the tent, and won't be eligible for awards, but for a $5 donation you can have one of our designated volunteers eat for you. Just make the selection when you register. 


REGISTRATION QUESTIONS
 

When and where do I pick up my registration materials?


Pack pick up will be available at the following: 


-   Friday, September 27th from 3:00 pm - 7:00 pm at Fleet Feet Orlando, 303 Altamonte Springs Dr #1140, Altamonte Springs, FL 32701

-    Race Day, Saturday, September 28th from 6:30am to 7:45 am at Harbor Park, 4990 New Broad St, Orlando, FL 32814 


Registration on race day starts at 6:30am for all participants not pre-registered. 


Who gets a shirt?
All registrants will receive a commemorative race shirt. Only pre-registered runners that successfully complete the registration and payment process before September 4, 2019 are guaranteed a race shirt in their preferred size.  


I will be out of town on race day and not able to participate. Can I get my money returned?
We appreciate you registering! Since all proceeds benefit IMPOWER, a non-profit organization, we are unable to issue refunds. We cannot refund your credit your credit card or issue checks. 


Can I transfer my entry to someone else?
Yes, you can “gift” your registration fee to another participant online through September 14, 2019* at 11:59 p.m. For details on how to transfer your bib to another runner, please visit: https://help.runsignup.com/support/solutions/articles/17000062921-transfer-to-another-runner
*After this date, transfers must be done on-site race morning at race registration. 


I originally signed up for the Individual 5K but want to do the 10K or maybe join a team instead. Can I transfer to another race event?
Transfers to another Stuff Your Face Race event will be accepted online through September 14, 2019* at 11:59 p.m. If you are transferring to a less expensive event, no refunds will be given for the price difference. If you are transferring to more expensive event the additional fee will apply. To change your event registration follow the instructions here: https://help.runsignup.com/support/solutions/articles/17000062923
*After this date, transfers must be done on-site race morning at race registration.


FUNDRAISING QUESTIONS
 

How do I set up an individual fundraising page?
It’s easy to do! Just follow the instructions here:
https://help.runsignup.com/support/solutions/articles/17000062929-becoming-a-fundraiser


My team wants to set a team goal. How do we do that?

Awesome! This can be done at the time of registration but if you need help follow the directions here:
https://help.runsignup.com/support/solutions/articles/17000062931-create-join-a-fundraising-team


Does my individual total count toward my team total? 

Yes! Any donations raised through your individual fundraising page will be applied to your team goal IF you connect them (see question above for help). 


Is my team’s registration fee counted as fundraising money?  No. The entry team for each individual/team goes toward supporting and organizing the race. Every dollar above and beyond goes directly to support IMPOWER, and our efforts to provide life-changing programs for individuals and families.  


Do I have to raise money? I just want to run the race.
Absolutely not. You are not required to raise funds to race. But, we hope you will consider it. This is after all a fundraiser and meant to help support the incredible work IMPOWER does in our community. Plus, we’ll motivate you with some great incentives and a time bonus! 


What’s a time bonus?
All teams and individuals who raise the following minimums before September 25th at 11:59p.m. will receive time bonuses (to be taken off your total time)! Note: Registration fees do not count toward fundraising goal. 

· Raise $250 – receive :30 off your total time

· Raise $500 – receive :60 off your total time

· Raise $1000 – receive 2 minutes off your total time 


Were in it to win it! So what do we do?
Great Spirit! Our biggest winner will be the one who raises the most money! It’s simple: set up your team and your fundraising page and recruit your friends, family and co-workers to donate. You could earn some great incentives, a time bonus -- and maybe even a free entry to next year’s event! 


VOLUNTEER QUESTIONS

I want to volunteer – what will I be doing?
First, thank you! An event of this size, isn’t possible without our awesome volunteers! It will be an early morning but it will be worth it! You might be marking the course, setting up or breaking down tents, food stations, hosting a water station, cheering on our runners, or other things we can come up with! Opportunities to help before the race exist too! To sign up, visit: https://volunteersignup.org/B8HEA


I still have questions. Who do I contact?
If you need help, please contact us at info@impowerfl.org or give us a call at 407.215.0095 x211. Please allow 24 hours for a response. 

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